As we start a new year, we want to take this opportunity to thank our clients for their business this past year. 2003 brought many changes for Terno & Associates and our TernoVelocity software package. With the help and suggestions of our clients, we have made a significant number of enhancements to our software product. We have continued to focus on providing the best customer service possible, including the introduction of this email newsletter to help keep you informed of what’s new here at Terno.

As 2004 starts, we continue our commitment to our clients. Later this year, we hope to unveil a new client section to our web site where you can look-up information, view documents, upload and download files relating to your system and more. We also look forward to seeing you at this year’s User Group Meeting, The National Conference on Operations & Fulfillment, and the Annual Catalog Conference.  During the course of this year, keep in mind that we welcome your thoughts, ideas for improvements, and opinions so that we can continue enhancing our products and services.  Many of the best ideas for enhancements come from our clients, so please feel free to call or email us with your suggestions.

As always we look forward to working with all of you in this New Year and hope you have a healthy and prosperous 2004!

Mostad to pursue upgrade

Congratulations to Mostad & Christensen who will be completing a hardware and database upgrade in the first quarter of 2004. They will be moving to a Dell PowerEdge 4600 server on a Windows 2000 platform. The change will require moving their existing data and programs from their existing Mentor Pro database to the Universe database.  This upgrade will provide Mostad with a much faster system, and a high level of stability and reliability.

Did you remember the shipping changes?

United Parcel Service, FedEx, and Airborne released their new policy, rate, and zone changes on January 5, 2004. Please take a moment to verify your rates and zones have been properly updated. For those clients using UPS Worldship, your update should have automatically taken place when you logged into the Worldship system on January 5. For Clippership users, a new version should have been downloaded from the American System Integration web site. For clients using Host Manifest Upload, you could have received an update directly from Terno or manually entered the new rates.

If you have not updated your system with the new rates, please contact us.

Results from backup investigation?

In the last issue of terno times monthly, Terno announced research of a backup service for Terno clients. This would allow a second copy of their data to be backed-up nightly at Terno headquarters enabling security in case of catastrophe. This service would allow clients to connect remotely on a temporary basis until they are able to restore their server. Furthermore, this could also be used to redirect web hosting in case of an internal power failure or problem.

We have received responses from many of you who are interested in this. We are currently putting together some pricing information on this and look forward to sharing our findings shortly.  If you are interested in this type of service but have not yet contacted us, please call Jeff or email us at info@terno.com.